Welcome to our website. If you continue to browse and use this website and/or book our services by text or phone, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern LOCAL GAS LIMITEDs relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website and our services.

The term LOCAL GAS LIMITED refers to the owner of the website whose registered office is 77 High Street, Littlehampton, BN17 5AG. Our company registration number is 07448962 and place of registration England and Wales.

The term you refers to the user or viewer of our website and our services.

The use of this website and/or our services is subject to the following terms of use:




FREE Cancellation

You change your mind or need to reallocate your request no problem. You can cancel your booking any time but a min. 2 hours before our engineer arrives for FREE of charge.

Cancellation methods:


Cancellation Fee

We charge £50 cancellation fee.

Payment must be made within 5 working days.

Bank: Barclays bank, Local Gas Limited, Account number : 33214540  Sort code : 20-96-89


If no payment received in 5 working days, we will add Administration fee (£15.00 or 10% the highest apply all times) & Collection administration fee (£35) then we will start legal action.

The costs of the legal proceedings and any other amounts which the court orders, must also be paid, in addition to the dept.



You cancel your booked service:

We have to cancel your booked service:

Any services in the congestion zone and refused to pay the central zone service charge.

Any services in the parking zone and refused to pay the parking fee.


Online Payment Refund Charge

All refund charge 10% refund fee.


Online Payment Fee, transaction fee

We charge 2.5% credit card, £1 debit card and 3.8%+£0.20 paypal transaction fee.

If you chose the wrong card transaction fee on online booking you agree and accept to pay any difference.


Administration Fee

Administration fee £15.00 or 10% the highest apply all times.



Collection Any Outstanding, Bad Cheques, Unpaid Work and Service.

Customer agree and accept to pay all cost, fee and interest which apply to collect any outstanding.



Bad Cheques

When a bad cheque is negotiated, the recipient of the cheque may choose to take action against the writer. The action that is taken may be civil or criminal, depending on the amount of the cheque and the laws in the jurisdiction where the cheque is written.

Apply If your Cheque returned to us by any reason.


Local gas limited has right to cancel any services without any explanation, agreeing to T&Cs you accept this. With leaving a negative review because our cancellation the customer breaks this agreement and accepts for us to make a claim for damaging the business' reputation.



How to add our email address to your safe senders list

To make sure you receive the THE newsletters please add [email protected] and to your email's safe senders list (AKA a whitelist). A safe senders list or whitelist is a list of email addresses that you want to receive email from.


In addition, if you find email from [email protected] in your spam or junk folder tell your email software that it's not spam by hitting the not spam or not junkbutton, as that will train your program to allow emails from these addresses in the future.

Here are instructions on how to add email addresses to your safe senders list for some of the most popular email programs:



AOL has a Custom Sender List that users can specify. However, to use the Custom Sender List, you must choose to accept mail only from their custom senders, or to reject mail only from their custom senders. So, you need to make sure they are set to receive mail from All Senders:

1. Click the Settings link at the top of the page.

2. Choose Spam Controls from the options on the left.

3. Under Additional Spam Filters click Control From Whom I Get Email.

4. A pop-up appears - choose the first option (Allow mail from all senders).

5. Click the green Save button.


Apple Mail for OS X

If email from [email protected] ends up in your junk mail folder, highlight or open it and click Not Junk at the top of your screen.


1. Go to Mail > Preferences from your Mail menu

2. Go to the Rules tab

3. Select Add Rule

4. Give this rule a name such as THE

5. Create a rule that says "If any of the following conditions are met: ‘From’ ‘Contains’” and then paste in “[email protected]

6. From the actions, select Move message to mailbox Inbox.

7. Click OK


Gmail / Google Mail

If you find email from us in your Gmail spam folder, select our email and click the Not Spambutton

1. Next, open an email that you have received from us

2. Click on the little down-pointing-triangle-arrow next to Reply

3. Click Add THE to Contacts list



To whitelist our address with Hotmail you will need to add [email protected] to your Hotmail Safe List. Here’s how:

1. If you find email from us in your Hotmail junk folder, open the email and click Not Junk

2. Next, check to see if the email address [email protected] is on your Blocked Senders list. If you find on your Hotmail blocked senders list, select it and click on the Remove button.

3. Next, open your mailbox and click Options in the upper right hand corner

4. At the top of the page, click on the Junk E-mail Protection link

5. Next, click on Safe List, which is down near the bottom

6. Copy and paste [email protected] where it says Type an address or domain

7. Click the Add button


Microsoft Outlook

1. On the Tools menu, click Options

2. On the Preferences tab, click Junk E-mail

3. On the Safe Senders tab, click Add

4. Add [email protected] where it says Add address

5. Click OK


Mozilla Thunderbird

To whitelist in Thunderbird, you will need to add [email protected] to your address book, and then set up your Thunderbird Junk Mail Controls to whitelist your address book.

1. If you find email from [email protected] in your Junk folder, right-click on our email and choose Mark as Not Junk

2. Next, click the Address Book button

3. Highlight the Personal Address Book

4. Click on New Card

5. In the Contact tab of the new card, copy and paste [email protected] to the email dialog box

6. Click OK

7. Next, to whitelist your address book, select Tools > Junk Mail Controls from the drop down menu

8. Update the White Lists module under the Settings tab by selecting Personal Address Bookfrom the drop down menu, and then check the box next to Do not mark messages as junk mail

9. Click OK


Windows Live Mail

Windows Live Hotmail works similarly to the old Hotmail:

1. Click the Options link at right and choose More Options from the dropdown.

2. Choose Allowed and Blocked Senders.

3. Click Allowed Senders.

4. Type the sender’s email address and click Add to List.



To whitelist [email protected] with Yahoo!, you will need to set up a filter after first taking the following steps:

1. If you find email from [email protected] going to your Yahoo! bulk folder, open it and click Not Spam

2. Be sure that the address [email protected] is not in your Blocked Addresses list.

3. If [email protected] is on your Blocked Addresses list, select it and click Remove Block

Now to create the filter:

1. Open your mail and click on Mail Options in the upper right hand corner

2. Select Filters (in the bottom left corner)

3. On the Filters page, click Add

4. Select the From header: rule, and add “contains” and [email protected] which tells the system to put email with [email protected] in your inbox and not the bulk folder.

5. Click the Choose Folder pull down menu and select Inbox

6. Pick the Add Filter button



To Configure the Allowed and Blocked lists in Norton AntiSpam and Norton Internet Security please click here for instructions.


Business privacy policy

This privacy policy sets out how LOCAL GAS LIMITED uses and protects any information that you give LOCAL GAS LIMITED when you use this website.

LOCAL GAS LIMITED is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

LOCAL GAS LIMITED may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 28/12/2014.


What we collect

We may collect the following information:


What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.



Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to LOCAL GAS LIMITED, 30 WORTHING ROAD, HORSHAM, RH12 1SL.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.


Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by LOCAL GAS LIMITED and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of LOCAL GAS LIMITED. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, LOCAL GAS LIMITED takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


Copyright notice

This website and its content is copyright of LOCAL GAS LIMITED - © LOCAL GAS 2010. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.


How we use cookies

A cookie is a small file which asks permission to be placed on your computers hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.